:root{--ink: #14202b;--ink-soft: #5b6b77;--bg: #f4f6f7;--surface: #ffffff;--border: #e1e6e9;--border-soft: #edf0f2;--navy: #1d3a53;--navy-soft: #eaf0f5;--teal: #0f8b8d;--teal-soft: #e5f4f4;--critical: #c0392b;--critical-soft: #fbe9e7;--major: #b8760f;--major-soft: #fbf1de;--minor: #2e7d46;--minor-soft: #e7f4ea;--radius: 10px;--shadow: 0 1px 2px rgba(20, 32, 43, .06), 0 8px 24px rgba(20, 32, 43, .04)}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg);color:var(--ink);font-feature-settings:"tnum" 1}.app-shell{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.sidebar{background:var(--navy);color:#fff;padding:24px 18px;display:flex;flex-direction:column;gap:28px}.sidebar .brand{font-weight:800;font-size:18px;letter-spacing:.02em;display:flex;align-items:baseline;gap:6px}.sidebar .brand span{color:var(--teal);font-weight:800}.sidebar .tagline{font-size:11px;color:#fff9;text-transform:uppercase;letter-spacing:.08em;margin-top:2px}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;font-size:14px;font-weight:500;color:#ffffffc7;cursor:pointer;transition:background .15s ease}.nav-item:hover{background:#ffffff0f}.nav-item.active{background:#0f8b8d40;color:#fff}.sidebar-footer{margin-top:auto;font-size:11px;color:#fff6;line-height:1.5}.main{padding:28px 36px 60px;max-width:1280px}.topbar{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:24px}.topbar h1{font-size:22px;font-weight:700;margin:0 0 4px}.topbar p{margin:0;color:var(--ink-soft);font-size:13.5px}.eyebrow{text-transform:uppercase;font-size:11px;letter-spacing:.09em;font-weight:700;color:var(--teal);margin:0 0 6px}.grid-2{display:grid;grid-template-columns:1.15fr .85fr;gap:22px;align-items:start}.card{background:var(--surface);border:1px solid 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var(--major);background:var(--major-soft);border-radius:6px;padding:8px 10px;font-size:12.5px;margin-bottom:6px}table.complaints-table{width:100%;border-collapse:collapse;font-size:13px}table.complaints-table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-soft);border-bottom:1px solid var(--border);padding:8px 10px}table.complaints-table td{padding:10px;border-bottom:1px solid var(--border-soft)}table.complaints-table tr:hover td{background:var(--bg)}.status-chip{font-size:11px;font-weight:700;padding:3px 9px;border-radius:20px;background:var(--navy-soft);color:var(--navy)}.spinner{width:16px;height:16px;border-radius:50%;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;animation:spin .7s linear infinite;display:inline-block;margin-right:6px;vertical-align:-2px}@keyframes spin{to{transform:rotate(360deg)}}.error-banner{background:var(--critical-soft);color:var(--critical);border:1px solid 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